REFUND POLICY
MOP2TOP | MOP TO THE TOP CLEANING SERVICES INC.
Ontario, Canada
Last Updated: Nov, 2025
1. Overview
MOP2TOP is committed to fair, transparent, and professional service.
Because our cleaners reserve time exclusively for each client, and because all bookings require upfront planning, travel, and staffing allocation, our refund policy protects both our team and our customers.
This policy applies to all residential and commercial appointments booked through our website, by phone, or through our verified communication channels.
2. Non-Refundable Deposit
A $100 deposit is required to secure every appointment.
This deposit is non-refundable under all circumstances, including cancellations and rescheduling requests made within 24 hours of the appointment.
For cancellations made more than 24 hours in advance, the deposit will remain as service credit for 90 days, but it is not refundable back to the client’s payment method.
3. Cancellations & Rescheduling
Cancellations
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Cancellations must be made at least 24 hours before the appointment.
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Cancellations made within 24 hours result in loss of deposit.
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Cancellations made before 24 hours retain the deposit as a credit toward future service (valid for 90 days).
Rescheduling
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Rescheduling must be requested 24 hours in advance.
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Same-day changes count as cancellations and result in forfeiture of the deposit.
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Clients may reschedule once without penalty. Any additional changes may require a new deposit.
4. Completed Services
Once a service has been completed, no refunds are issued for:
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Time spent on site
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Labour hours performed
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Minimum service charges
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Any add-on services
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Premium or sanitation packages
If you are unsatisfied with any part of the service, you must notify us within 24 hours, and we will gladly return to correct the issue at no additional charge.
This correction visit is not grounds for refund and is part of our satisfaction guarantee.
5. Pre-Paid Services
Pre-paid services (including multiple sessions, packages, or long-term commercial contracts) are non-refundable.
Balances may be transferred to future cleanings upon approval but cannot be refunded.
6. Overpayments
Any overpayment or duplicate payment will be refunded within 5–10 business days back to the original payment method.
If paid by e-transfer, refunds will be issued via e-transfer to the same sender.
7. Service Denial or Unsafe Conditions
If our team arrives and cannot safely complete the service due to:
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Unsecured pets
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Hazardous conditions
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Biohazards
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Infestations
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Violence or unsafe environment
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Locked property with no access
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Excessive clutter or conditions not disclosed
The appointment will be cancelled on-site, and no refund will be issued for the deposit.
Clients may rebook once the property is safe and accessible.
8. Weather & Emergency Situations
In cases of:
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Severe weather
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Unexpected emergencies
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Road closures
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Staff medical emergencies
MOP2TOP may reschedule the appointment at no cost.
Clients may not claim refunds for rescheduling events outside our control.
9. Contact for Refund or Payment Issues
For refund questions, payment corrections, or deposit credit inquiries, please contact our official channels:
Email: cleaning@mop2top.com
Website: www.mop2top.com
Phone (Sales & Support): +1 (416) 990-2234
10. Official Mailing Locations
For sending documents, envelopes, packages, or legal correspondence:
Headquarters (Primary Location):
1900 Simcoe Street N,
Oshawa, ON
L1G 0C1
(This is the general headquarters for administration.)
Regional Staffing & Correspondence Office (Whitby):
320 Taunton Rd E, Suite 1001, Unit D,
Whitby, ON
L1R 0H4
(This office accepts staffing-related documents, packages, and operational correspondence.)
No other addresses or third-party locations are authorized to receive mail on behalf of MOP2TOP.
11. Policy Updates
MOP2TOP reserves the right to update this Refund Policy at any time.
Changes will be posted on this page with a revised date.
© 2025 MOP2TOP — All Rights Reserved.
Unauthorized copying or use of this policy is prohibited.