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PRIVACY POLICY

MOP2TOP | MOP TO THE TOP CLEANING SERVICES INC.
Ontario, Canada
Last Updated: Nov 2025

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1. Introduction

Welcome to MOP2TOP (MOP TO THE TOP CLEANING SERVICES INC.).
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website www.mop2top.com, submit a quote request, make a booking, or communicate with us through our official channels.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information to deliver our cleaning services safely, efficiently, and professionally.

A. Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Residential or business address

  • Details about your property (size, condition, service needs)

  • Booking details (date, time, service type)

  • Payment information (e-transfer, online deposit, invoice payments)

  • Any messages or instructions you share with us

B. Information Collected Automatically (via Wix platform)

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the website

  • Cookies (for performance, analytics, and user experience)

Wix automatically collects some technical data to ensure the site runs properly and securely.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Creating and managing your bookings

  • Providing cleaning services at your home or business

  • Contacting you about appointments, invoices, or updates

  • Responding to messages and inquiries

  • Sending quotes and confirmations

  • Processing deposits and payments

  • Improving our website and service quality

  • Verifying identity for security purposes

  • Handling customer support and dispute resolution

We never sell, rent, or trade your personal information.

4. How We Protect Your Information

Your privacy and property security matter to us.
We take the following measures:

  • All staff are background-checked, pre-screened, and police-verified

  • Access to customer data is restricted to authorized personnel only

  • Data is stored securely through Wix’s protected servers

  • Payments are processed using secure, encrypted channels

  • We never share your address, contact information, or property details with third-party cleaners or vendors

Wix complies with industry-standard security protocols, including TLS/SSL encryption.

5. Sharing Your Information

We may share your information only under these circumstances:

A. With Trusted Service Providers (Wix, Email, Payment Processors)

This includes:

  • Wix (hosting and website management)

  • Payment gateways

  • Email service providers

These companies are required to protect your information under their own strict privacy laws (Canadian PIPEDA, global compliance).

B. Legal Requirements

We may disclose information if required by law, regulation, subpoena, or court order.

C. Internal Use Only

We do not share your information with third-party marketers, external contractors, or unrelated businesses.

6. Cookies and Tracking Technologies

Wix uses cookies for:

  • Website functionality

  • Analytics and performance

  • User experience optimization

  • Security monitoring

Visitors can block or delete cookies through their browser settings.

7. Payment & Financial Information

Online Payments

When you pay through our website, your payment details are processed securely through our payment provider.
We do not store full credit card information on our servers.

E-Transfer Payments

If you choose manual payment, send e-transfers to:

cleaning@mop2top.com
Registered Name: MOP TO THE TOP CLEANING SERVICES INC.

No security question is required due to auto-deposit.

8. Data Retention

We keep your information only for as long as necessary to:

  • Provide services

  • Maintain accurate records

  • Comply with legal and tax obligations

You may request deletion of your data at any time (unless we are required to retain it for regulatory purposes).

9. Your Rights (Ontario & Canada)

As an Ontario resident, you have the right to:

  • Request access to your personal information

  • Ask for corrections or updates

  • Request deletion of your data

  • Withdraw consent for communication

  • Ask how your information is used or stored

To submit a request:
cleaning@mop2top.com

10. Third-Party Links

Our website may contain links to external sites (e.g., Google Reviews, Instagram).
We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed to individuals under age 18.
We do not knowingly collect personal information from minors.

12. Policy Updates

MOP2TOP may update this Privacy Policy to reflect:

  • Legal changes

  • Business changes

  • Website updates

  • New service offerings

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

For questions about this Privacy Policy or your personal data, please contact:

MOP TO THE TOP CLEANING SERVICES INC.
Email: cleaning@mop2top.com
Website: www.mop2top.com
Ontario, Canada

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© 2025 MOP2TOP — All Rights Reserved.

Unauthorized copying, sharing, or use of our website content, brand assets, or written materials is prohibited.

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